Refund & Dispute policy
- Refund and Dispute Policy**
At Wiztech Internet, we strive to provide high-quality products and services. However, we understand that there may be situations where you may need a refund or have a dispute regarding a purchase. This Refund and Dispute Policy outlines our procedures and guidelines for such instance
- Refund Policy:**
1. **Eligibility:** Refunds may be issued solely at the discretion of Wiztech Internet. To be eligible for a refund, you must meet the criteria outlined in our Terms of Service or specific product/service agreement.
2. **Request Process:** To request a refund, you must contact our customer support team within the designated timeframe specified in the Terms of Service or product/service agreement. Refund requests made after this period may not be considered.
3. **Reasons for Refund:** Refunds may be issued for the following reasons:
- Product or service not delivered as described.
- Technical issues preventing the use of the product or service.
- Unauthorized charges or billing errors.
4. **Refund Method:** Refunds, if approved, will be processed using the original payment method used for the purchase. Refunds may take a certain period to reflect in your account depending on your financial institution.
5. **Non-Refundable Items:** Certain products or services may be non-refundable. These may include digital downloads, custom orders, or services rendered.
- Dispute Resolution:**
1. **Communication:** If you have a dispute regarding a purchase, we encourage you to first contact our customer support team to attempt to resolve the issue amicably.
2. **Mediation:** In the event that a resolution cannot be reached through direct communication, both parties agree to attempt to resolve the dispute through mediation facilitated by a neutral third party.
3. **Arbitration:** If mediation is unsuccessful, any unresolved disputes shall be settled through binding arbitration in accordance with the laws of [Your Jurisdiction], and the decision of the arbitrator shall be final and binding on both parties.
4. **Litigation:** In the event that arbitration is not feasible or does not result in a resolution, both parties reserve the right to pursue legal action through the appropriate courts.
- Policy Updates:**
Wiztech Internet reserves the right to modify or update this Refund and Dispute Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By engaging in a transaction with Wiztech Internet, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Dispute Policy.
If you have any questions or concerns about this policy, please contact us at Contact Us.
